Help4You

Help4You Privacy Policy (UK)

Last Updated: 2024-11-09

Welcome to Help4You! We are committed to protecting your privacy in compliance with the UK GDPR and Data Protection Act 2018. This Privacy Policy explains how we collect, use, and share your information. By using Help4You, you consent to these practices.

1. Information We Collect

a. Information You Provide

  • Registration Data: When you register, we collect your name, email, phone number, business name, and other registration details.
  • Profile Information: Service Providers may add business information, such as descriptions, services offered, and images.
  • Communication: We collect information from your communications on the Platform.

b. Information We Collect Automatically

  • Usage Data: Includes pages viewed, services browsed, and timestamps.
  • Device Information: Includes IP address, browser, and operating system.
  • Cookies and Tracking: For usage insights and personalisation. See our [Cookie Policy link].

2. Lawful Basis for Processing

We process your information under the following lawful bases:

  • To fulfil a contract: To facilitate service connections and agreements.
  • Consent: For optional communications or marketing, with opt-out available.
  • Legitimate interests: To improve services, protect against fraud, and enforce policies.
  • Legal obligation: To comply with legal or regulatory requirements.

3. How We Use Your Information

We use your information to:

  • Operate and Improve: To enhance the Platform experience.
  • Facilitate Communication: Between Customers and Service Providers.
  • Process Payments: If applicable.
  • Send Marketing and Updates: With your consent.
  • Ensure Security: To detect and prevent fraudulent activity.

4. How We Share Your Information

We may share your information with:

  • Service Providers and Partners: For operational support, including payment processing and hosting.
  • Other Users: Some information is available to other users, such as business profiles and reviews.
  • Legal Obligations: To meet regulatory or legal requirements.
  • Business Transfers: In case of a merger or sale of assets.

5. International Data Transfers

If we transfer your information outside the UK, we ensure it is protected under Standard Contractual Clauses approved by the UK’s Information Commissioner’s Office (ICO) or other safeguards.

6. Data Security

We use measures to protect your data, but no platform is completely secure. We cannot guarantee absolute data security.

7. Your Data Rights (UK Users)

Under the UK GDPR, you have the following rights:

  • Right to Access: Request details of your personal data.
  • Right to Rectification: Request correction of inaccurate information.
  • Right to Erasure: Request deletion of personal data in certain situations.
  • Right to Restrict Processing: Limit the use of your data under specific conditions.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time if consent is the lawful basis for processing.

To exercise these rights, please contact us at [Your Contact Email]. Verification of identity may be required.

8. Cookies and Tracking

See our Cookie Policy for details on cookies and similar technologies used on our Platform.

9. Children’s Privacy

Help4You is not intended for individuals under 18. We do not knowingly collect data from children. If such data is identified, we will delete it.

10. Third-Party Links

Our Platform may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. We will post the revised policy on our Platform with the last updated date. Your continued use after changes signifies acceptance of the updated policy.

12. Contact Us

For questions or concerns, please contact us at:

www.help4you.uk
Email: admin@help4you.uk

Complaints to the ICO

If you believe your data protection rights have been violated, you may contact the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.

ICO Contact Information:
Website: https://ico.org.uk
Phone: 0303 123 1113

By using Help4You, you agree to this Privacy Policy and our data practices.